CAMELLIA Terms of Service – Policies & Guidelines for Use

CAMELLIA Terms of Service: The Rules of the Road

Welcome to CAMELLIA! These terms outline the rules and guidelines for using our website and purchasing our beautiful products. By shopping with us, you're agreeing to these terms. We've tried to keep this simple and clear.

1. Welcome to CAMELLIA

These Terms of Service govern your use of the CAMELLIA website (www.camellia-london.com) and your purchases from us. By placing an order, you agree to be bound by these terms.

2. Products & How We Work

  • Product Information: We do our best to display our products as accurately as possible. However, the colors you see on your screen may vary slightly due to monitor settings. We cannot guarantee complete accuracy.

  • Availability: All products are subject to availability. If an item sells out after you place your order, we will notify you promptly and issue a full refund.

  • Pricing: We reserve the right to correct any pricing errors that may occur inadvertently. If a pricing error is found, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.

3. Placing an Order & Making it Official

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason, such as issues with payment, product availability, or suspected fraud.

4. Prices & Payment

  • Payment: We accept all major payment methods through our secure payment gateways (like Shopify Payments or PayPal). Your payment information is processed directly by these providers—we do not store your full credit card details on our site.

  • Sales Tax: Sales tax will be added to your order total where required by law.

5. Shipping, Delivery & The Waiting Game

  • Shipping: We partner with reliable carriers to get your order to you. Shipping times are estimates and are not guaranteed. Carylora is not responsible for delays caused by the shipping carrier or customs.

  • Risk of Loss: The responsibility for the products (and the insurance) passes to you once the carrier confirms the package has been delivered to your provided address.

6. Returns, Exchanges & Our Happiness Promise

Please see our detailed [Link to Return & Refund Policy] for the full scoop on how to return or exchange an item. We want you to love everything you buy from Carylora.

7. Your Account (If You Create One)

If you create an account on our site, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

8. Intellectual Property: All Things Carylora

All content on this site—including text, images, logos, and product designs—is the property of CAMELLIA and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, CAMELLIA shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the site or our products. Our total liability to you for any claim shall not exceed the amount you paid for the product(s) in question.

10. Governing Law

These Terms shall be governed by the laws of California business law, without regard to its conflict of law provisions.

11. Changes to the Terms

We may update these Terms of Service from time to time. The most current version will always be posted on our website.

12. Contact Us

If you have any questions about these Terms, please reach out to us at:

Email: contact@camellia.com

Thank you for taking the time to read our terms. We appreciate you being a part of the CAMELLIA community.